FAQ

Placing an order is quick and easy:

Browse through our product

• categories and click on the images to access the individual product page where you will find information on the size and material.
• Select your item and add to your shopping bag by clicking on the "ADD TO BAG" button.
• You are able to review the items you have added to your shopping bag by clicking on the "BAG" icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the "REMOVE" button next to the item.
• To resume shopping after viewing your shopping bag, click the "CONTINUE SHOPPING" button.
To finalize your purchase, click "SECURE CHECKOUT" button and follow the instructions.
• Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.

You do not need to create an account to place an order. If you wish, you may also checkout as a guest. However, Ishlish recommends you create an account to be able to use the benefits of a customer account – such as save your address details, register your return autonomously, access to exclusive promotions and receive your birthday surprise

You may reset your password by clicking on the 'Forgot your password?' link on the sign in page and follow the instructions.

Our Experts can assist you in placing an online purchase or preparing the order for you according to your request. You will be able to conclude it at your most convenient time according to stock availability.

You will receive a link via email to the website where you would just need to include shipping and payment details to conclude the purchase autonomously.

To take advantage of this service, please do not hesitate to contact us by following the instructions at the top of this page.

Terms and Conditions are the same as those for online orders placed on this website.

After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Ishlish will be effective from the moment your items are shipped from our facility.

Yes, you can place a Gift Order selecting the option "Gift" under the list of products in your bag at the checkout. You can either choose to include a personalized message or to get a blank card to include a message later. It is also possible to hide the price to the recipient. To have more information, please contact us by following the instructions available on the top of this page.

We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.

Ishlish accepts Visa, Master Card, AMEX, PayPal, Apple Pay, Google Pay, Klarna and Discover card . Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.

Security of your personal details is very important to Ishlish. To ensure your shopping experience is safe and secure, Ishlish uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Adyen, a secure online payment gateway which encrypts your payment details in a secure host environment.

Ishlish ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service.

Ishlish only deducts the amount to be paid when your order is dispatched from our warehouse. However, your card issuer / payment provider may secure the amount paid at the time of the order.

Orders placed on this website can be delivered to the World Wide ..

Please note that delivery times are calculated from when we ship your order, not from the time it was placed. Once your order has been shipped, you will receive confirmation via email and in your Ishlish account. Delivery within the US: Standard shipping: Up to 7 working days. Express shipping: 2-3 business days, $25.00 Delivery to Alaska and Hawaii may take longer. Delivery in Israel: Currently not available. The delivery option does not include the order processing time which can take up to 48h. Deliveries will be made between 7am and 7pm Monday to Friday and require a signature. Please be advised that during peak periods such as promotions, Sales and Christmas the processing of your order might encounter delays due to the numbers of orders to be processed. Should you have further questions about this, please contact our customer service department following the contact instructions on the top of this page and we can advise you on the progress of your order.

Orders placed on this website will be delivered within the US. Ishlish offers both standard and express shipping. Standard shipping is free and Express shipping costs $25 to $50.. Deliveries to Israel are currently not available.

Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.

Unfortunately, we are unable to change your delivery address after your order has been placed. At this situation you can contact with Ishlish Support Team..

For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.

All items are rigorously checked for quality when returned. Once your goods are deemed to be in the original condition being new and unused with all tags and labels still attached, ISHLISH will issue a full refund in the tender originally paid.

Please note that in the event of a return, the product price will be refunded. However, any shipping costs incurred by you for the order will not be refunded.

All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Ishlish will issue a credit for the amount originally paid. Ishlish can only issue a refund to the originally form of payment. Ishlish is only able to refund the card/payment method originally used for the purchase.

We will send you a return confirmation email once we issue the refund. Please note that it may take up to 10 days, from the date of refund, for the funds to appear in your account.

Yes, orders placed online can be returned to stores in Costa Mesa and Tysons Galleria. Please note we can only accept store returns within the same country of delivery. From the day of receipt, you will have fourteen (14) days to submit a returns request. All returned merchandise must be in a new and unused condition with all tags and labels still attached. Ishlish will issue a credit for the amount originally paid. Ishlish can only issue a refund to the original form of payment. We will send you a return confirmation email once your refund has been issued. For more details see our Returns Policy.

We are not able to accept international exchanges or returns, products can only be exchanged or returned within the country of purchase. If you would like to return an item, the return will be accepted if the product has been purchased in the same store or in another store belonging to the same country and to the same channel (retail store or outlet.) Should you need to return an item, please refer to the FAQ question in the Return section, “How do I return an item?”. If you need further assistance or have any questions regarding exchanges or returns, please contact our client service by following the instructions at the top of this page.